Customer Service Representative: French, Spanish, German

iQor Global Services Netherlands BV

Eindhoven

Taken en verantwoordelijkheden


To complete our team in Eindhoven we are looking for a fulltime Customer Services Representative

Customer Service Representative
French and or Spanish and or German
20-32 hrs pw, Eindhoven


Job Summary:
For our Eindhoven office we are looking for Customer Service representative. Together with the Customer support role, you will also have to manage actions to achieve committed service levels. Most of communications towards customers is to the project managers by emails and phone (
Under general supervision, you use your skills gained through training and experience to provide customer and service delivery service, sales, or administrative support within an assigned customer account(s).  

As we are international aligning with our customers, bilingual language skills are a necessity. Therefore, you are familiar with one these combined languages on B2+ level:
Or and French or and German or and Spanish, two of the three.

Main Job Tasks and Responsibilities:
  • Customer interaction to create and manage orders in ERP system
  • Provides timely and accurate product knowledge requests
  • Reporting back to customer of our performance
  • Follow up the deliveries
  • Regular analysing the current order status and forecast the performance and take necessary action with operational team to maximize performance
  • Managing information of all financial flows (purchase orders, invoices, payments etc.)
  • Attending quarterly reviews with customer along with Sales/Account manager (some travel can be required)
  • Arranges customer meetings, visits, and events.
  • Provides general administrative support.

Knowledge Requirements:
  • General understanding of cross-functional matrix organization and ability to learn where to go for help.
  • Good understanding of Excel.
  • Proficient computer skills on presentation applications required. Working knowledge of relational database applications helpful.
  • Basic understanding of bookkeeping and/or accounting fundamentals.
  • Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
  • Ability to define problems collecting data, establish facts, and draw valid conclusions.
  • Ability to operate a personal computer including using a Windows based operating system and related software.
  • Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.  
  • Ability to compute rate, ratio, and percent and to draw and interpret graphs.

You’re Profile:
  • Customer focused. Understands her/his customers’ expectations; Works towards delighting the customers; Handles customers effectively and proactively anticipates their needs.
  • Shows flexibility within a fast moving environment.
  • Pro-active. Acts in advance to deal with an expected difficulty.
  • Able to multitask and set priorities.
  • Team player. Understands department goals and helps out where needed.
  • Creative, thinks out of the box. When faced with new problems look for novel ways to solve them.
  • Analytical skills
  • Planning activities related to complete supply chain and working with other international teams
  • Numerical understanding

Profiel kandidaat



Minimum Requirements:
  • Bachelor (HBO)/University Bachelor/Master (WO) (diploma)
  • +one (1) year work-related experience required
  • Or an equivalent combination of education, experience and/or training
  • Combined bilingual skills or and French or and German or and Spanish

Geboden wordt


What do we offer you?
  • What we offer is a long term commitment, working for a global operating Telco company, in a technical environment in Eindhoven.
  • An independent, challenging job with lots of room for personal initiative in a professional working environment
  • A spider in the web job
  • Great team spirit
  • Competitive salary
  • Flexible working hours

Meer informatie


For questions or information about the vacancy you can contact Johan Binnendijk (Senior Manager HR EMEA) at phonenumber 020-6549800.

Click on our logo the view our company website.

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Acquisitie n.a.v. deze advertentie wordt niet op prijs gesteld.
Synoniemen vacaturetitel
Customer Services Representative, Vacature, Bachelor diploma, HBO, WO, Commercieel / Administratief, Automatisering / IT, Noord-Brabant, Eindhoven, Tilburg, Helmond, French, German, Spanish, Klantenservice, customer service, administrative support, sales, English, French, Customer focused, University Bachelor, Master

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Over iQor Global Services Netherlands BV:

iQor Network Technology BV is a market leading provider of communications products and services to OEMs, enterprise and network service providers worldwide. We deliver compelling communications solutions to help our customers expand and maintain their networks.
At iQor we make the customer the focus of everything we do and we foster an entrepreneurial atmosphere within a challenging, fast paced changing environment.

Voor deze vacature geldt:

Werk- en denkniveau
HBO
Beschikbaarheid
Aantal uren: 16 - 32
Je kunt solliciteren tot:
1-2-2017

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