Werkplekbeheerder IT

Stefanini NV

Bergen op Zoom

Taken en verantwoordelijkheden


Our company is developing and you can expand your career along with it!
We are currently looking for an IT Deskside Technician for our customer in Bergen op Zoom.
 
Purpose of the role:
 
To deliver exceptional customer experience and technical support through the resolution of technical queries on various platforms, operating systems, hardware and software
 
Key Responsibilities:
  • Provide 2nd Line support services to the end users, primarily in a Windows environment
  • Work to SLAs and prioritize workload to meet contractual needs
  • Update incident management system with all incidents and calls logged
  • Provide Executive and VIP support for Apple products on an ad-hoc basis
  • Remote management and deployment of client software packages
  • Manage multiple work streams in parallel, in an effective and proactive manner.
 

 

Profiel kandidaat


Behavioral skills required:
  • Excellent customer-facing skills and interpersonal skills
  • Independent and pro-active thinking,
  • Relationship builder both within the team and across the whole office.
  • Personal resilience and able to complete projects in some tight timescales.
  • Good time management and prioritization practices
  • Native or fluent local language with good English communication skills (verbal and written).
 
Technical skills & Experience required:
  • 3-5 years of experience providing onsite technical support for:
  • Hardware: PC, Laptop, Printer, Fax, Scanner.
  • OS: Windows 2000, XP, 2003, 2008 & 7, MAC OSX
  • Software: MS Office 2003, 2008, 2010, Adobe Acrobat, IE, MS Outlook 2003, 2008, 2010
  • Tools: Active Directory, Citrix, VMware, Exchange, Monitoring, Incident Management software
  • Networking/Server: Basic knowledge of TCP/IP, Network Hardware, configuration.
  • Knowledge of SCCM, GPO
  • Building, configuring and troubleshooting PC and Laptop components.
  • Previous experience with SLAs and ITIL Best Practice / Process as well as call logging software
 
Additional information
  • The job is located in Bergen op Zoom (Netherlands) , some travel to Berchem (Antwerpen) might be required on a rotational basis

 

Geboden wordt


International environment, training.

Meer informatie


For more information, visit our website (click on our logo).

Interested?
If you are interested by this vacancy, please send your CV through the button below.
 
Acquisition to this vacancy is not appreciated.
 
Synoniemen vacaturetitel
Deskside Technician, IT Technician, PC Technician, Desktop Technician, Systeembeheerder

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Over Stefanini NV:

Aantal medewerkers 80
Stefanini brings decades of IT outsourcing expertise to clients around the globe. We support mid-size and large corporations through offshore, onshore and nearshore IT managed services, systems integration, consulting and strategic staffing. Our service offerings include: IT infrastructure outsourcing (helpdesk/desktop services and data center), application development/systems integration, ERP/SAP consulting, asset management, and strategic IT staffing solutions. Our ability to deliver support in 35 languages, in 88 offices, with a direct presence in 39 countries, is why our IT outsourcing solutions are used by some of the largest multinational companies in the world.
 

Voor deze vacature geldt:

Werk- en denkniveau
MBO, HBO
Beschikbaarheid
Fulltime
Je kunt solliciteren tot:
25-9-2017


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